SERVICES
• Resolve I.T. problems (Help Desk)
• Perform network assessment and
security review
• Assist with product procurement
• Provide coverage for I.T. staff
during vacations
Servers
• Install, setup or upgrade server
hardware or software
• Maintain user accounts, permissions,
groups and login scripts
• Setup and maintain an Exchange
(email) server
• Resolve performance issues
Network
• Design and implement LANs and WANs
• Configure routers and firewalls
• Setup remote (VPN) access
Backup
• Review backup strategy against
best practices
• Ensure backups are being
performed properly
• Create a disaster recovery plan
Desktop
• Install, setup or upgrade desktop
or laptop hardware or software
• Implement desktop usage policies
and best practices
• Manage license compliance
Security
• Perform regular security reviews
to protect against the latest
security threats
• Perform virus, spyware, and
malware scans
• Repair infected systems
• Implement spam blocking and
web content filtering solutions
Monitoring
• Monitor servers, workstations, laptops,
routers, switches, Internet connections,
operating systems, email, anti-virus,
backups, databases, etc.
• Trigger alerts when problems occur on
performance thresholds are exceeded
